24/7 phone response
Callout enquiries are accepted at any time.

24/7 callout support
When an incident occurs, a calm, documented response helps employers follow their policy and protect the integrity of the testing process.
Callout enquiries are accepted at any time.
A collector attends the workplace or agreed location where available.
Collection and reporting follow the agreed workplace procedure.
Call 0490 782 978 with the incident location, time, number of workers involved and the relevant policy requirements. We will confirm the response plan, estimated attendance window and any practical site-access information needed.
Post-incident support may include oral-fluid drug screening, breath-alcohol testing or both, coordinated around the incident location and agreed response requirements.
The collector verifies identity, explains the procedure, records consent and completes the agreed documentation. Results are communicated only to authorised workplace contacts.
An initial non-negative screen is not automatically a confirmed positive result. Employers should follow their policy and the agreed confirmation procedure, including laboratory analysis where required. Methodical Group provides testing information, not employment or legal advice.
Standards & confidentiality
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Tell us your location, timing, approximate workforce size or areas of concern, and the service required.